sail28's profile

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1 Message

Thursday, August 21st, 2025

New cable box extremely slow

Changing channels either my new cable box is extremely slow-sometimes it doesn’t work at all. Volume control works fine. Help!  So frustrating. 

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Official Employee

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1.8K Messages

8 days ago

Hey @sail28 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cable box. I would be more than happy to offer my assistance looking into this further for you. Is this a wireless cable box or one that is wired with coax?

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