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user_86ad12
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6 Messages

10/12/2023 12:26 PM

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New box new error: XRE-03062

After months of having to restart my last TV box every time you wanted to use it..  I got a replacement (and spending two weeks with Comcast on the phone because they always screw up my accounts when I talk to them). Now. I have a new box and a new error. Still forcing me to restart every time I turn it on to watch TV:(   
How can I fix this permanently?

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Updated 

3 years ago

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XfinityKassie

Official Employee

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2.8K Messages

3 years ago

@user_86ad12 Good morning! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your TV box. I can see how this would be frustrating to get this error on the new box as well. I'm happy to take a closer look, and provide you with the next best steps in resolving the issue. To begin, can you please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_86ad12

Visitor

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6 Messages

@XfinityKassie​ I am signed in and there is not option on the top as you mentioned. 

3 years ago

0

CCNicolas

Retired Employee

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1.1K Messages

Do you see a text looking icon at the top right of the page to the left of the bell (in app notifications) icon?

3 years ago

0

user_86ad12

Visitor

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6 Messages

3 years ago

I'm not using the app. I don't have a bell button either.

4

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user_86ad12

Visitor

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6 Messages

There's a home button and  button that will let me search conversation(s).

3 years ago

0

XfinityTommy

Official Employee

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3.3K Messages

Could you please screenshot what you are seeing? That would be a big help to help provide navigation support. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

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user_86ad12

Visitor

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6 Messages

Here's my screen in this post!

3 years ago

0

XfinityTommy

Official Employee

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3.3K Messages

Thank you for the screenshot. Just as a heads-up, that actually would be the app version. In the top right there is a teal circle with a U. To the left of that, is the direct message icon, it looks like a speech bubble.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

0

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