thomas271's profile

Regular Visitor

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12 Messages

Thursday, September 26th, 2024 2:19 AM

New Box - DVR Recording Things On Its Own

A few weeks ago our XG1v4 got stuck in a reboot loop and after troubleshooting the error we went to an Xfinity store to swap it out with a new one. Since getting a new box, it seems to not only be recording series I had set to record on the previous DVR but it's as if it's also recording whatever the previous owner of the new DVR box had set. It's really annoying as there are now a bunch of new series that I have to delete and then cancel the series recording.

Has anyone experienced this before? Is there an easy way for me to go through and see all series recordings, not just the ones that area upcoming over the next week or so? 

Official Employee

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2.4K Messages

2 months ago

Hey there, thomas271, thanks for reaching out through Xfinity Forums regarding the issues with your DVR. I know how important it is to have your shows recorded as I rely on my DVR when I am out of the house too! You can delete a recording and view scheduled recordings. Here is a link with more details, https://www.xfinity.com/support/articles/x1-delete-a-recording. Let us know if this information helps! 

 

Regular Visitor

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12 Messages

Jenice, Unfortunately that's not helpful. I'm well aware of how to delete a recording or a series of recordings. My question was is there a way (read without a lot of clicks as everything seems to be) to see all series recordings, not one offs? It appears to me that I have both series recordings I had scheduled previously as well as someone else's recording preferences. It is really frustrating that when I was trying to resolve one issue (my box in a restart loop) I got a different issue (all their upcoming recordings). I'm trying to wipe out all of their settings while keeping mine. If I go to scheduled recordings, I see what's coming up for the next couple weeks, the issue is that every time I go through and remove series recordings, there's more stuff that comes up. 

I hope this clarifies my issue more. I'm not sure there's a good solution as I couldn't find it on the DVR, website, or app - unless there's something you all can do on the back end that would preserve what I had but remove these additional series recordings? 

Official Employee

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1.4K Messages

@thomas271

I do apologize for any inconvenience, it sounds like the box you got wasn't refurbished correctly. I would recommend exchanging the box for a new one if you're not comfortable going through the DVR settings to remove scheduled recordings

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