netflix stutter

I am experiencing the same problem.  Tech came out and replaced the DVR box, but this resulted in no change.  Additional information:  When I stream Netflix on a non-DVR Comcast box, the DVR box exhibits the stuttering effect on recordings and Live TV.  So it appears that just by having the Netflix stream on the cable network connection within the house affects the X1 DVR box.  Perhaps the DVR is reacting to what it sees as some type of sync or command pulse in the Netflix stream.

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@Steven1224 wrote:

I am experiencing the same problem.  Tech came out and replaced the DVR box, but this resulted in no change.  Additional information:  When I stream Netflix on a non-DVR Comcast box, the DVR box exhibits the stuttering effect on recordings and Live TV.  So it appears that just by having the Netflix stream on the cable network connection within the house affects the X1 DVR box.  Perhaps the DVR is reacting to what it sees as some type of sync or command pulse in the Netflix stream.

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Sorry to hear you've joined the ranks of unhappy Xfinity customers.  If your box was replaced with a new X4 box and you continue to have stuttering, that would mean the problem is escalating, as previous X4 owners have reported good results.  If it was replaced with another older DVR box, don't expect a solution.  Xfinity clearly doesn't care about fixing the issue.

My DVR was replaced by the 4K one and all the issues have been resolved its been about 2 monthys now and no issues.

Interesting. Sorry to hear that. Which model of DVR box do you have?

Hello everyone. There was a fix that was expected to roll out a few days ago to all impacted X1 devices, in effort to rectify this issue. I haven't yet received confirmation that it was in fact implemented that day, however. For anyone that continued experiencing the problem beyond 4/24, please verify that it's still continuing today for me. It's possible it was done in phases. If you can update me here, that would be great. Thanks again to everyone for your continued patience and supplying enough evidence for a fix to be established and carried out.

Right, but do you happen to know which model of X1 box? If you have our My Account app, it should tell you in the device info there. 

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@ComcastMorgan wrote:

Hello everyone. There was a fix that was expected to roll out a few days ago to all impacted X1 devices

 

Netflix continues to stutter on my DVR.  I don't use the mobile app and can't find a model number on the back, but the serial # is M11550TG0122

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@ComcastMorgan wrote:

Thanks, good to know. I did find out that the updates will be pushed out in phases, which is why some of you are noticing a correction to the problem and others are still experiencing it. Please allow another 7 days or so and then let me know what the status is. Thanks again. 

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ARE ALL boxes being updated and not just the new ones? I sure hope those of us who have no need to upgrade our box/dvr can still receive the update and stop the stutter. I say this because the answer to the problem kept being to replace the box.  My box works perfectly well except for the NFlix stutter so why would I replace it?

Replacing the box was a confirmed and temporary work around for the X1 Netflix app issues before it was declared as a known issue by our engineering group. That was also before there was a confirmed fix in place with a future date to implement the repair. This particular update should only go out to impacted models of equipment. To answer your question more specifically, yours will be one of the devices to receive the update as you did not go forward with the box swap and yours is one of the impacted models. If your cable box is currently experiencing this issue, it will be updated soon if it has not already happened. There is nothing else that needs to be done on your end or anything like that.