netflix stutter

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@Tooky61 wrote:

All I know is that I got a call yesterday after Morgan put a ticket in for me a couple of weeks ago.  The lady from Comcast said they were aware that there was an issue with Netflix on original X1 boxes like I have and that a fix was coming by the end of January.  She also said I would get a call once that fix had been pushed out.  She also offered to replace my box now if I so choose.

 

I asked ComcastMorgan if he knew anything out the fix you were promised.  His reply:

 

I have not heard of or been given information on any specific repair for that coming down the pipeline, at this time. 

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Hi everyone. The process for this is still the same as what has previously been mentioned in this thread. Please check the troubleshooting steps previously listed (toggling HD, checking playback quality, and resetting the Netflix app) if that doesn't resolve, you can send me a private message with your name and I will run through some checks on this end and potentially open a request for you. Please note that Comcast does not manage content on the Netflix platform, nor does it manage the Netflix application itself. However, we have implemented this application to work through our X1 cable boxes and it does utilize the internet service, which is why certain premise checks are necessary. We can see in this thread several customers in different parts of the US are experiencing issues with this application on certain DVR hubs. The requests that we submit are important for us to be able to partner with Netflix in an attempt to work with them on getting this resolved. I will personally be in contact with the Netflix team next week discussing this issue and coming up with a plan on the fix. Thank you all for your patience.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thank you. 

So why did I get that call?

Tooky61 ~ There may be a portion of our Advanced Repair team that is in contact with our Engineers on a fix for this in certain markets already. I will be able to confirm that and supply more information regarding all of this next week. Thanks.

I have done everything they asked and my Netflix still stutters.  Only happens when I use x1 Netflix app.   

I also tried all the troubleshooting steps to no avail. I tried to click on your name and send a private message, but I see no option to do this.

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@ComcastMorgan wrote:

 

Tooky61 ~ There may be a portion of our Advanced Repair team that is in contact with our Engineers on a fix for this in certain markets already. I will be able to confirm that and supply more information regarding all of this next week. Thanks.

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I would like to add zip code 22193 to the list that needs to have the stutter fix implemented.  Its the Dale City, Va Comcast service area.

Can’t figure out how to send you a private message Morgan.  Same stuttering problem here, 34104 area code.  I reset and checked all of your recommendations and I still have the stutter.  It is about every 15 seconds which is to say the least very annoying.  

BTW Once I posted something I could then see your “send message” button...

Hi everyone. I'm still working with our different partners to be able to provide an update for you all. For now, the same recommended process is still in place. In order to be able to send a private message, you will need to post publicly in the forum first to unlock that ability. Thank you. 

New customer here and have netflix stutter.  Not a good start with Xfinity!

Netflix Stutter continues.  Unable to contact ANY Comcast employee here via PM. There is just no place to click once I click on the name of the employee.   Tried the Netflix reset to no avail.  

So...........Here we are, folks.  Frozen in at 05651 with a stuttering app, and no one from Comcast to talk to.  LOL.   First World Problem, right?  LOL. 

I will personally be in contact with the Netflix team next week discussing this issue and coming up with a plan on the fix.

Eagerly awaiting news of the "plan for the fix" promised by ComcastMorgan on Jan 10.