Galvin's profile

Contributor

 • 

30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Pfrwatlans

Contributor

 • 

25 Messages

2 y ago

Or other users have it and are unaware of this forum thread, or don’t care that they have it or decided to stream Netflix. I have been a Comcast customer for over 20 years, and am thinking I need to examine other options. I have also had techs out multiple times , resets etc. I need rca jacks for my sound system so the X4 box doesn’t work. Plus have read on another part of the forum that there is a volume issue with the X4 box. If it is a numbers game then Comcast may have to lose some customers before it is fixed

New Poster

 • 

1 Message

2 y ago

Have same problem but can’t figure out how to private message you, need to do whatever is necessary to fix this. Thanks

New Poster

 • 

3 Messages

2 y ago

I am experiencing the same problem.  Tech came out and replaced the DVR box, but this resulted in no change.  Additional information:  When I stream Netflix on a non-DVR Comcast box, the DVR box exhibits the stuttering effect on recordings and Live TV.  So it appears that just by having the Netflix stream on the cable network connection within the house affects the X1 DVR box.  Perhaps the DVR is reacting to what it sees as some type of sync or command pulse in the Netflix stream.

mfrank1

Contributor

 • 

41 Messages

2 y ago


@Steven1224 wrote:

I am experiencing the same problem.  Tech came out and replaced the DVR box, but this resulted in no change.  Additional information:  When I stream Netflix on a non-DVR Comcast box, the DVR box exhibits the stuttering effect on recordings and Live TV.  So it appears that just by having the Netflix stream on the cable network connection within the house affects the X1 DVR box.  Perhaps the DVR is reacting to what it sees as some type of sync or command pulse in the Netflix stream.


Sorry to hear you've joined the ranks of unhappy Xfinity customers.  If your box was replaced with a new X4 box and you continue to have stuttering, that would mean the problem is escalating, as previous X4 owners have reported good results.  If it was replaced with another older DVR box, don't expect a solution.  Xfinity clearly doesn't care about fixing the issue.

Frequent Visitor

 • 

20 Messages

2 y ago

My DVR was replaced by the 4K one and all the issues have been resolved its been about 2 monthys now and no issues.

Official Employee

 • 

2.5K Messages

2 y ago

Interesting. Sorry to hear that. Which model of DVR box do you have?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

2.5K Messages

2 y ago

Hello everyone. There was a fix that was expected to roll out a few days ago to all impacted X1 devices, in effort to rectify this issue. I haven't yet received confirmation that it was in fact implemented that day, however. For anyone that continued experiencing the problem beyond 4/24, please verify that it's still continuing today for me. It's possible it was done in phases. If you can update me here, that would be great. Thanks again to everyone for your continued patience and supplying enough evidence for a fix to be established and carried out.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
rjom

Contributor

 • 

56 Messages

2 y ago

I watched NF this morning and still stuttering for me.
rjom

Contributor

 • 

56 Messages

2 y ago

PX013ANM andPXD01ANI

Official Employee

 • 

2.5K Messages

2 y ago

Right, but do you happen to know which model of X1 box? If you have our My Account app, it should tell you in the device info there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
rjom

Contributor

 • 

56 Messages

2 y ago

X1
rjom

Contributor

 • 

56 Messages

2 y ago

PX013ANM
mfrank1

Contributor

 • 

41 Messages

2 y ago


@ComcastMorgan wrote:

Hello everyone. There was a fix that was expected to roll out a few days ago to all impacted X1 devices

 

Netflix continues to stutter on my DVR.  I don't use the mobile app and can't find a model number on the back, but the serial # is M11550TG0122


 

TerriB

Most Valued Poster

 • 

3K Messages

2 y ago


@ComcastMorgan wrote:

Thanks, good to know. I did find out that the updates will be pushed out in phases, which is why some of you are noticing a correction to the problem and others are still experiencing it. Please allow another 7 days or so and then let me know what the status is. Thanks again. 


ARE ALL boxes being updated and not just the new ones? I sure hope those of us who have no need to upgrade our box/dvr can still receive the update and stop the stutter. I say this because the answer to the problem kept being to replace the box.  My box works perfectly well except for the NFlix stutter so why would I replace it?

Official Employee

 • 

2.5K Messages

2 y ago

Replacing the box was a confirmed and temporary work around for the X1 Netflix app issues before it was declared as a known issue by our engineering group. That was also before there was a confirmed fix in place with a future date to implement the repair. This particular update should only go out to impacted models of equipment. To answer your question more specifically, yours will be one of the devices to receive the update as you did not go forward with the box swap and yours is one of the impacted models. If your cable box is currently experiencing this issue, it will be updated soon if it has not already happened. There is nothing else that needs to be done on your end or anything like that.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here