Contributor
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30 Messages
netflix stutter
Only happens when I watch netflix on my xfinity box. If I watch it on my computer I get no stutter.
This just started happening a few days ago. I'd never get stutter watching netflix
I already reset the netflix app. Refreshed the box, turned the box off and on again.
TrentonK23
New Poster
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3 Messages
5 years ago
Does the best action seem to be rebooting the DVR? Or should we replace the box?
Thanks!
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mfrank1
Contributor
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42 Messages
5 years ago
Rebooting is not likely to solve the problem. Replacing your box with a 4K box seems to be the answer. If you already have a 4K box, you may want to try a replacement. Don't count on anyone from Comcast understanding the true nature of the problem.
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TiredRetired
Contributor
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935 Messages
5 years ago
Spent more time on the phone with some upper level hooptie-doo from India and he did a bunch of stuff including, he claims, an upgrade on something. 45 minutes total time on phone. Hung up, went back to watching The Punisher and in less then a minute the stutters returned.
All told I have spent close to 2 hours on the phone with this issue and nothing has changed.
May be time to trade in the box for a 4K one. I can run the optical to the sound bar from my TV instead of the 4K box which I understand does not have one.
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TrentonK23
New Poster
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3 Messages
5 years ago
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mfrank1
Contributor
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42 Messages
5 years ago
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TerriB
Contributor
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3.1K Messages
5 years ago
Thanks so much for the update ComcastMorgan. It just seems a shame that those with zero need for the new type of box have to get it in order to fix the Netflix stutter which did not start until recently. I don't even get the stutter on all Netflix programs. Get it on Netflix shows from regular networks but not Netflix originals that we have watched lately. We don't watch many but watched FYRE and no stutter at all.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
The 4K box is currently just a confirmed workaround that is in place. However, we understand the box swap option doesn't work for everyone. For those of you it doesn't work for, we're handling those on a case-by-case basis and working to find another solution for you. I have sent you a private message,
mfrank1. Please reply from there at your convenience.
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Tooky61
Contributor
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42 Messages
5 years ago
I'm glad you clarified that this is only a workaround. As I have previously mentioned on this forum, I did receive earlier this month a call from a Comcast representative based on my PM to you stating that there would be a fix by the end of the month. Now you, as another Comcast representative say you know nothing about it. Looks like there needs to be some internal communication there at HQ.
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TiredRetired
Contributor
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935 Messages
5 years ago
Can someone from Comcast fix my account so I can PM you so I can give you my name so I can get a new box so I no longer endure the stutters?
Thank You!!!
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thunderwalker
Frequent Visitor
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20 Messages
5 years ago
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TerriB
Contributor
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3.1K Messages
5 years ago
I would also like to know about this. I have a standard HD TV and no plans to upgrade and I have zero need to switch out for the 4K box and lose all my recordings just to fix something with Netflix that just started a month or so ago. Can this really be tied to the box ? That is difficult to believe. Netflix is an app among so many apps on X1 and should not be controlling the platform by requiring a new box...ludicrous.
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TiredRetired
Contributor
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935 Messages
5 years ago
Just tried Safari browser and same thing. Only two browsers I have on my MAC.
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TerriB
Contributor
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3.1K Messages
5 years ago
Thanks for sharing this again and have tried it a couple of times but nothing changed
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TiredRetired
Contributor
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935 Messages
5 years ago
Nothing. If you scroll down from the screenshot all there is, is a record of your replies. Chrome browser on a Mac maybe an issue? I just do not know.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
You do not need to have a 4K TV in order to be able to utilize regular cable service on our 4K box. However, in order to watch actual 4K content, you would need a 4K TV.
TiredRetired, are you not seeing an envelope icon when you click on my name?
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