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Galvin
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30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

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Responses

New Poster

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1 Message

2 y ago

 

I have the same complaint.  Netflix stutters only when using the  App on our DVR STB (STB Version MX011AN_3.2p10s1_PROD_sey).  There are no problems when using our non-DVR box (version CXD01ANI_3.2p10s1_PROD_sey).   

 

Tooky61

Contributor

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41 Messages

2 y ago

I just got a call from Comcast saying that they will be doing an update by the end of January so that Netflix doesn’t stutter on the older X1 boxes. They’re suppose to call me once this is done.
lawnguru

Regular Contributor

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242 Messages

2 y ago

Same problem here in 01740. I've tested other feeds enough to convince myself that the issue is limited to Netflix. Anxiously awaiting a fix. 

New Poster

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1 Message

2 y ago

I’m having same issue, it has been going on as long as other people have mentioned, early November. Has there been a fix yet?
RadTV

Problem Solver

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498 Messages

2 y ago


@Tooky61 wrote:
I just got a call from Comcast saying that they will be doing an update by the end of January so that Netflix doesn’t stutter on the older X1 boxes. They’re suppose to call me once this is done.

I don't believe that statement because it was previously stated that comcast can't replicate the issue and if they can't replicate it then they can't  fix it.

Tooky61

Contributor

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41 Messages

2 y ago

All I know is that I got a call yesterday after Morgan put a ticket in for me a couple of weeks ago.  The lady from Comcast said they were aware that there was an issue with Netflix on original X1 boxes like I have and that a fix was coming by the end of January.  She also said I would get a call once that fix had been pushed out.  She also offered to replace my box now if I so choose.

mfrank1

Contributor

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41 Messages

2 y ago

It would be more reassuring if this could be confirmed here by ComcastMorgan or Che.  I'm sure if it was true, they would know about it.

cj9er

Frequent Visitor

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6 Messages

2 y ago

I have the same issue with the Netflix stutter and too many recorded shows to cut over at this time to the 4k box.

 

Hopefully there is a fix soon, makes Netflix hard to watch. Prime video works just fine.

 

Done the reset, reboot, etc, no dice.

TerriB

Most Valued Poster

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3K Messages

2 y ago


@Tooky61 wrote:

All I know is that I got a call yesterday after Morgan put a ticket in for me a couple of weeks ago.  The lady from Comcast said they were aware that there was an issue with Netflix on original X1 boxes like I have and that a fix was coming by the end of January.  She also said I would get a call once that fix had been pushed out.  She also offered to replace my box now if I so choose.


I will believe it when I see it. Would you be so kind as to let us know when you get that call PLEASE. I have had issues escalated and they always promise to call me but its never happened except once and it was about digital phone functionality. I always have to call a few times with my tkt number to find out whats up.

 

TerriB

Most Valued Poster

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3K Messages

2 y ago

We should NOT have to get the new box to get Netflix fixed. I have little need for anything the new box offers. Our box is just fine for all things except jumpy Netflix.

 

Tooky61

Contributor

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41 Messages

2 y ago

I will let you guys know.
mfrank1

Contributor

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41 Messages

2 y ago


@Tooky61 wrote:
I will let you guys know.

Thanks, Tooky61.  But as I've said previously, I think the fact that a fix hasn't been confirmed here by ComcastMorgan or Che makes it less likely to be true.

eeemoney

Contributor

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70 Messages

2 y ago

I'm also experiencing this issue. Netflix stutters every 5-10 seconds. Quite annoying. I also have a stutter issue watching live TV when one of my secondary televisions (companion boxes) is playing netflix or on demand content. Not sure if these issues are related or not.  

eeemoney

Contributor

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70 Messages

2 y ago


I see no send message option when clicking on your name. 
@ComcastChe wrote:

Hello All, 

 

I can help look further into this. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?

 

To send a private message click on my name "ComcastChe", then click send a message. 

 

 

Tooky61

Contributor

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41 Messages

2 y ago

My thought exactly. They went dark after I posted that I had received a call from Comcast and a fix was on the way.

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