Galvin's profile

Contributor

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30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

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Responses

New Poster

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1 Message

3 y ago

I have the same issue happening to me as well. Just the main set top box.

Official Employee

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2.7K Messages

3 y ago

Hi, Lemingeric. Welcome and thanks for posting! If you have gone through basic troubleshooting and are still experiencing the trouble, please send me a private message with your name an best contact number. I'll check the signal strength of your cable box and possibly open up a request.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you.

MattLawson

Frequent Visitor

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8 Messages

3 y ago

Same here. Reset Netflix, dvr has been restarted multiple times since this began. When is comcast going to address and fix this?
MattLawson

Frequent Visitor

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8 Messages

3 y ago

It seems I'm nowhere near the first person to have problems with stuttering video on Netflix in the past couple weeks. When can we expect a resolution?
Rustyben

Expert

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24.1K Messages

3 y ago


@MattLawson wrote:
It seems I'm nowhere near the first person to have problems with stuttering video on Netflix in the past couple weeks. When can we expect a resolution?

Does this happen on all of your set top boxes? Do you have a DVR (XG1) or Companion XG2? does netflix work on them but not on an Xi3/XiD without the stuttering? do voice command 'about" and reply with the letters/numbers after "STB version" (just that line).

Rustyben

Expert

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24.1K Messages

3 y ago


@MattLawson wrote:
I pet much just watch on the dvr. STB version is MX011AN_3.2p6s1_prod_sey

do you have other set top boxes? do they do the same (if so)?

MattLawson

Frequent Visitor

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8 Messages

3 y ago

I pet much just watch on the dvr. STB version is MX011AN_3.2p6s1_prod_sey
MattLawson

Frequent Visitor

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8 Messages

3 y ago

I have an HD box that's just the worst, but rarely ever user the tv because half the time I have to disconnect/reconnect the power so it will change channels or bring up Netflix
MattLawson

Frequent Visitor

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8 Messages

3 y ago

Here's another weird one. I'm currently watching the dvr, but it shows as disconnected in the my account app. Using the signal check it's fully lit as green

Edit: this appears to be intermittent
Galvin

Contributor

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30 Messages

3 y ago

The stuttering isn't as bad as it was a few weeks ago.  It happens around every 10secs, but when you first start watching a netflix show the first 10seconds or so it stutters a lot.

This is still on the cable box

netflix doesn't stutter on the computer though. Just tested today

Regular Visitor

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1 Message

3 y ago

I am experiencing the same issues. First noticed about 2-3 weeks ago. I only have the one box. Everything else seems ok.

New Poster

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3 Messages

3 y ago

Annoying stutter/jerky Netflix though X1 box here as well. About 3 weeks now. X1 box 1 year old. Netflix via phone, desktop, Chromecast, Roku etc works great. Any solutions?

New Poster

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3 Messages

3 y ago

Annoying stutter/jerky Netflix though X1 box here as well. About 3 weeks now X1 box 1 year old. Netflix via phone, desktop, Chromecast, Roku etc works great. Any solutions?ATL GA
Tooky61

Contributor

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42 Messages

3 y ago

Exact same issue in NH.  Everything else works fine.

New Poster

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1 Message

3 y ago

Same issue in Philly - (Comcast HQ). Pay a high bill to comcast and get the same quality of get over the top - hopefully Comcast will address this ASAP. Any chance the repeal of net neutrality this year is haunting anyone not paying premium Comcast or Netflix fees?

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