That’s just the thing. I’ll use Star Trek deep space nine as an example. Sometimes on the x1 box it shows it in original format. Then it’ll show it stretched out.
When it showed stretched out I flipped to my Roku to see if it was doing it there and it wasn’t.
@DeadMystX wrote: That’s just the thing. I’ll use Star Trek deep space nine as an example. Sometimes on the x1 box it shows it in original format. Then it’ll show it stretched out.
When it showed stretched out I flipped to my Roku to see if it was doing it there and it wasn’t.
is your x1 set top box full screen zoom option turned on?
This is an issue with the xfinity-specific Netflix app. It has only started happening with all 4:3 shows I’ve tried. They work wel on all other devices and on other xfinity apps like prime video. My tv and x1 box are not set to stretch or zoom
This is maddening. It shows the lack of customer support with xfinity. So many topics on this issue and they don’t even address it. Instead a bot responds and or some rep in Asia blames Netflix
@Thetigre wrote: This is maddening. It shows the lack of customer support with xfinity. So many topics on this issue and they don’t even address it. Instead a bot responds and or some rep in Asia blames Netflix
if you mean me, I'm a paying customer 11 miles from Texas border. we root for the cowboys.
Rustyben
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5 years ago
depends on the producer of the video copy. might want to address that to netflix
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DeadMystX
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5 years ago
When it showed stretched out I flipped to my Roku to see if it was doing it there and it wasn’t.
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Rustyben
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5 years ago
is your x1 set top box full screen zoom option turned on?
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DeadMystX
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5 years ago
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CapeCodCustomer
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5 years ago
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Rustyben
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5 years ago
NOTE: on a different thread, a Netflix support reply was that the Flex box's Netflix app does not support SD (4:3).
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Thetigre
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1 Message
5 years ago
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Rustyben
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5 years ago
if you mean me, I'm a paying customer 11 miles from Texas border. we root for the cowboys.
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Meltoboof
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5 years ago
Even more maddening, then. Why are we sent to waste time venting to other customers instead of someone who could help us?
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dcfox
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387 Messages
5 years ago
This is a generally a user to user forum. You may get someone from comcast here but you can call support.
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