Problem Solver
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929 Messages
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works.
I already reset Netflix from help and cleared the app storage from settings.
Using the Netflix app directly instead of launching shows from the X1 Guide works fine.
Seems to be some type of app glitch going on.
XfinityDemitrius
Official Employee
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2.3K Messages
2 days ago
Hey @Tek. Thank you for visiting our official Xfinity Forums Community support page. With the applications not functioning properly, could you please follow the steps located on our 'Clear locally stored data on X1 and Xumo Stream Box from Xfinity' support page which will provide steps on how to clear the application data? This will help remove any possible corrupt or frozen assets to hopefully allow the application to function as normal again. Please let us know if the steps work.
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Tek
Problem Solver
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929 Messages
21 hours ago
The procedure works to correct it for one launch of a episode. It is only when you select a specific Netflix episode from the X1 Guide. The red circle launches and won't proceed. If you hit exit and relaunch the episode then it loads fine.
It seems to be a X1 Guide to Netflix launch issue.
I have done the above suggestion and reset Netflix on the box. I did a system refresh , clear local data, and a power cycle.
The Netflix app launched directly works perfectly.
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