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JMM159
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6 Messages

Saturday, July 24th, 2021 4:50 AM

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NBC Sports App Not Loading Content

I am trying to watch live Olympic games on my TV's X1 via NBC Sports but nothing will load. I tried multiple different sports and multiple past games but nothing will play. Tried a refresh of my X1 through the app and that did nothing to fix the problem. 

Question

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Updated 

4 years ago

4.2K

35

2sheps5960

Visitor

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3 Messages

4 years ago

The app may not work but at least our bill keeps increasing. 

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fouxdafafa

Visitor

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1 Message

4 years ago

Just came here to add that I cannot load any internet sports content through my X1 device, both last night and today. I restarted one of my boxes, but it did not matter. I had to go to Roku and use the NBCSports app (which is working). But why offer the content through the cable box if it doesn't work?

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user_c637f8

Visitor

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2 Messages

4 years ago

 No stream loading…This is beyond frustrating, it’s Infuriating?

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user_5fc93f

Visitor

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2 Messages

4 years ago

Add me to the list of people who's isn't working. 

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trickycoolj

Frequent Visitor

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7 Messages

4 years ago

Now the 4K broadcast is freezing up our X1 box about every 10 minutes and throwing errors that our internet is having problems, but the internet is running fine and we have gigabit service. Trying the full 20min reset sequence from the MyAccount app but doesn’t give me the warm and fuzzies. Don’t bother with the 4K stream doesn’t really look much better than the HD broadcast anyway. 

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user_a3a701

Visitor

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1 Message

4 years ago

Any fix? It's not working for my DVR either... The app just loads unsuccessfully until it times out. I can't watch anything but lame highlight reels with flashy music.. I want to watch the actual games! 

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XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the inconvenience caused by the error with the sports app. If you are still experiencing problems I would love to look into this further with you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

palmoyas

New Poster

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2 Messages

4 years ago

Same here.  Relieved it's not me/user error.

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trickycoolj

Frequent Visitor

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7 Messages

4 years ago

Ours seems to be working today 7/26 3pm pacific time. Didn’t do a reboot. Though we did do a full 20min reset of our tv equipment from the MyAccount app after the 4K coverage continually kept freezing our box to a black screen and then looping 5 seconds of footage. Bizarre. 

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @trickycoolj! This is a known issue we’re working to resolve as quickly as we can. A restart of the X1 TV Box may resolve this issue. You can stream all Olympics sports coverage on the Xfinity Stream app and portal while we work to fix this issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Jersey42

Visitor

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4 Messages

@trickycoolj Mine is working now too. No reboot or reset.

4 years ago

0

user_0f935f

Visitor

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1 Message

@XfinityThomasC  This is not working for me.  Any actual update on a fix or are we just going to get the same generic copy + paste answer?

(edited)

4 years ago

0

mlepeonka

Contributor

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25 Messages

Still not working for me. 

4 years ago

0

CCEthan

Official Employee

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1.4K Messages

Hi, @user_0f935f. We would definitely give you more details if we had them. Our engineering teams are working on the issue as fast they can and I would be happy to reach out if I see anything new. Thank you for your patience. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_763050

Visitor

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8 Messages

4 years ago

Does anyone have a status update on this? I can't watch them anywhere- Roku app, stream website on my laptop, through X1. I'm even trying NBCOlympics.com, but it's forcing me to log in to Xfinity, and then telling me my plan doesn't have USA Network or NBC. Unbelievable. 

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XfinityMartyR

Official Employee

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2K Messages

4 years ago

Hello everyone! We have identified the current issue with the NBC Sports app on our X1, and Flex systems. We have deployed an update out to all current X1, and Flex systems. We hope to have all updates deployed by the end of the day. Thank you so much for all of your patience! 

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mlepeonka

Contributor

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25 Messages

@XfinityMartyR how and when will this update be “deployed”?  

4 years ago

0

julogan

New Poster

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12 Messages

@XfinityMartyR Then how come mine still isn't working, after several reboots?

4 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @julogan. Are you still having issues? If so, please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

0

user_36812b

Visitor

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1 Message

4 years ago

Cannot connect to Olympics 4K HDR stream on X1 box. Just keeps trying to connect with blinking dots but never picks up stream. 4K tennis channel works but not prime time. Already went through multiple telephone support and had box “reprogrammed” to no avail. Was told to swap out X1 boxes. Seriously doubt this is the problem. More likely configuration error with Comcast/NBC. Interestingly Comcast dug up my subdivision 2 months ago to install fiber optic for the neighborhood. Guess it didn’t help.

(edited)

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XfinityMarcos

Official Employee

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2.3K Messages

Hello, @user_36812b, thank you for reaching out to our forum for help with your 4K streaming issues. Those crystal clear views go great with sports, so I totally get why you're reaching out to get this fixed. Since you've already run through some troubleshooting steps with us, I'd like to take a look at your account and see if we can avoid any repeated steps. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

julogan

New Poster

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12 Messages

I give up. I just won't watch the Olympic climbing prelims or gold medal events that I dearly want to see. And I will be letting NBC know that I missed them due to this glitch with xfinity. This is just too time-consuming and frustrating. Not worth the hassle.

4 years ago

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Buzzardhead

Visitor

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5 Messages

4 years ago

Reboot never works it's just way to appease people or pasify 

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CCMorgan

Gold Problem Solver

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3.3K Messages

Good afternoon, Buzzardhead. Reboots can help if we've identified a known issue and have made corrections to software on the backend. Just like most electronics out there, reboots can serve as a refresh and often fix a multitude of issues. I do understand where you're coming from though and of course, a reboot is never a guaranteed fix. I did want to check in with you though and see how the service has been going since your most recent post. How are things going with the box applications?

I no longer work for Comcast

4 years ago

0

julogan

New Poster

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12 Messages

Reboot does not work if you haven't fixed the basis of the problem. Which apparently has not been fixed, as of this writing, since today is 8/4 and I just rebooted twice and same ol' same ol'...no access to the app on my TV.

4 years ago

0

Buzzardhead

Visitor

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5 Messages

@Buzzardhead Comcast incessant need to monetize everything has caused their system to become a nightmare. Half the time you reboot your system doesn't start again at least it was limping along before the reboot I'm an MCSA and I'm aware on occasion you do need to realign the molecules but you guys are brutal you're criminals and you cause all this grief because you're greedy.

4 years ago

0

user_3a9eed

Visitor

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2 Messages

4 years ago

I still can't get olympics content on NBC sports app to play. I've tried rebooting my box numerous times but it doesn't work. When will this be fixed. The content ends on October 1.

3

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CCStephanieK

Problem Solver

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909 Messages

@user_3a9eed

 

We've released an update to address the issues with the sports app not working properly. I recommend ensuring your modem has been rebooted as well and then retesting after a reboot to the box. Once completed, if the issues persist, please send us a chat message with your first and last name, so we may further review with you and get a ticket opened. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

4 years ago

0

julogan

New Poster

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12 Messages

So we all, all the hundreds or maybe thousands or millions of us, have to open a chat and start a peer-to-peer ticket to get this to work??? Are you serious? That could take eons to get everyone's TV attached to this app!

4 years ago

0

Buzzardhead

Visitor

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5 Messages

🤡🤡🤡s have no clue they fixed it except we keep saying they didn't. 

4 years ago

0

julogan

New Poster

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12 Messages

4 years ago

I can't get it either, as of today, August 4th. I refreshed also and nothing...just a big blank screen. At least xfinity should place all these events into "on-demand" that we can't get via the NBC sports app. Sport climbing is only viewable on the app, apparently (NBC, please get with the program and start showing ALL of the newest sports on CNBC...sport climbing should be right up there with skateboarding as one of the fresh new sports in the Olympics).

So frustrating, xfinity, advertising something as important as the Olympics to be accessible via a compatible app, but then we can't even access it. And the first issue arose in this forum 11 DAYS AGO. Still not fixed. Bad, bad Comcast...

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julogan

New Poster

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12 Messages

4 years ago

I wonder how many people signed up for xfinity cable for the first time, on the promise of a free NBC sports app...that doesn't even work?

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