Contributor
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158 Messages
NBC audio problems?
Anyone else having audio dropouts watching NBC? There were constant issues during the Notre Dame game last night and issues as well during Sunday Night Football tonight. We just put our recording of Found on from earlier in the week and it too has audio dropouts. It’s not happening on any other channels, just NBC.
user_1ny60x
1 Message
1 year ago
Same problem with NBC… Yesterday while (Sunday) watching the last 30 minutes of the England vs Fiji rugby match the audio dropped at least 6 times. For the past few weeks the same problem been happening but I thought nothing of it. At first I thought it was an Xfinity issue. So I put in a complaint with Xfinity tech support. Well after the back and forth with the automated support, you all know what I talking about!! Restart the modem/gateway, call us back when that’s completed, swap out the HDMI cable, check your TV’s audio settings… etc., etc. Then scheduled a technician to come to the house, 3-4 days from now. To make matter’s worse, last night Xfinity called my wife to say it’s a network problem and tried to convince her to cancel the appointment for the tech to come out. They didn’t succeed!!
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algoncreek
Frequent Visitor
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7 Messages
1 year ago
Had the same issue during the Notre Dame game and Sunday night football. Switched over to the Pecock App during the SNF game and audio was fine, no drop outs. Got out of the Pecock App and went back to the SNF game on the normal NBC HD channel (188). was fine for awhile but the audio drop out started again. Looks like it's going to be a finger pointing issue between the network and Xfinity.
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user_gftbqo
3 Messages
1 year ago
I am having issues with Xfinity and NBC29 sound. 7-8 pm there is no voice. Other times like tonight, you hear two voices and one seems to be Spanish. It is the only channel we have this issue happening. We have tried everything and nothing seems to fix the issue. It is not all the time but a daily issue.
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XfinityRichard
Official Employee
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1.4K Messages
1 year ago
Hi there, @kjakubowsk Thank you so much for taking the time to let us know about the audio issues you are experiencing with NBC. I understand how frustrating this is especially if it's during a good Football game. Are you still having the sound issue? And if so what troubleshooting steps have you performed?-Richard
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