Contributor
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135 Messages
NAP mode
I thought I was. having issues with the screen saver but after some reading it appears to Nap Mode issue. it is internal to the box and cannot be adjusted by the customer. Please change it back so it doesn't stop TV play.
Thanks
Shapoonie
Contributor
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135 Messages
3 years ago
I have power saver off and still get the message "are you still there".
What happens when my X1 TV Box is inactive for a long period of time?
There are two modes for your TV Box when there has been no activity for four hours. Power Saver Mode, which conserves your power, and Nap Mode, which does not save power.
Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on. If Power Saver mode is on, you will see an "Are You Still There?" message on your screen. If you do not respond to this message, your TV Box will go into Power Saver mode.
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Shapoonie
Contributor
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135 Messages
3 years ago
Nap mode is a setting in the box that we as paying customers don't have any control over. Below is a response from the peer to peer chat. Most ridiculous reason I have heard.
I understand that it is frustrating for you to be unable to disable Nap Mode. This feature is in place to prevent unwanted content from continuing to play while our customers sleep. A message will appear on your screen which asks if you are still watching, and if gone unanswered, your cable box will shut down. This is helpful for some people who like to or accidentally fall asleep while watching TV, but who don't also like waking up with the TV on. But, we understand that this is a feature that you do not like. While we cannot change or disable Nap Mode for you at this time, we can submit your feedback about Nap Mode, and hopefully we will be able to provide more options in the future for you to disable it.
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Shapoonie
Contributor
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135 Messages
3 years ago
not an acceptable solution so why am being asked to mark this acceptable?
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Rustyben
Expert
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24.6K Messages
3 years ago
all functions/features are programmed by Xfinity into the set top box. the Beancounters (lawyers) or similar have caused the 'nap' mode to be mandatory probably due to a misunderstanding of modern electronic display. They are not allowing us as customers an option to turn the feature off. An extra effect they have recently added to this 'feature' is that the tuner stops maintaining a buffer when it naps and when you press the OK button etc you can't rewind.
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Shapoonie
Contributor
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135 Messages
3 years ago
From I have been told the power saver is not going to change so we can't control the TV the way we want. I have been a Xfinity/comcast customer for 31 years. There First 30 were great, the last year nothing but problems. Customer service is a joke, you get all the promises that something will be fixed and nothing happens. We will be dropping Xfinity cable service as soon our contract is up.
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Rustyben
Expert
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24.6K Messages
3 years ago
Not built into the box but programmed into the firmware by Comcast.
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Shapoonie
Contributor
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135 Messages
3 years ago
yes RustyBen my box worked fine 4 months ago when first installed. This issue only started after one of the daily software updates.
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Rustyben
Expert
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24.6K Messages
3 years ago
@XfinityArmand this is not a menu item. the firmware was modified adding a second screen saver audio-turn-off-tuners turn-off at 4 hours set in stone if a button is not pushed on the remote.
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Shapoonie
Contributor
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135 Messages
3 years ago
We are still having this issue, m multiple call and chats and have gotten nowhere. 4 tech visits and still no fix.
Tried 3 different type of boxes last week and all had the same issue. First was a 4k box, second was a non 4k box and the third is a 4k wireless box. 4 tickets have been generated. I was told that this saves energy, yet the box and tv are still on.
How is that saving energy?
I was told today is have a non X1 box sent and that would fix it. So downgrade and pay the same to fix the issue.
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user_468d8d
Visitor
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2 Messages
2 years ago
Hello,
This is more for Xfinity to know...
The "nap mode" override (Hit Any Button to Keep Watching) does not work. Xfinity instructions on this state that if Power Saver is ON, one will get the "Are you still there" prompt after 4 hours where I can simply hit any button to keep watching. In the past that worked.
Now, with my new cable box, the only pop up that appears after 4 hours is the 'Inactivity... TV will turn off unless you hit a button' window. Yet, when I hit all kinds of buttons, the TV went off anyway. I double checked to make sure Power Save is ON (and it is).
Something is not working with this feature with your 4K boxes. Please fix.
thanks
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