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Rae23
1st Topic

Visitor

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2 Messages

Monday, February 27th, 2023 4:28 AM

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My Xfinity remote keeps dying

I have only had Xfinity for 3 months now and I have noticed the last 2 months my remote keeps killing batteries within a few days. I have tried Duracell batteries regular and rechargeable ones and nothing is helping. There are no buttons stuck on the remote. This is really an issue because I’m tired of spending money on batteries. At this point I may just go back to AT&T because I never know when my remote is not going to turn the tv on. It’s truly annoying and inconvenient.

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Updated 

2 years ago

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XfinityJeniece

Official Employee

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3K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums. We would be happy to help you with your Xfinity Remote. We definitely do not want to lose you as a customer and would like to get this resolved for you. What is the model of the remote you are having issues with? Here is a link to the remotes we have available, https://www.xfinity.com/support/remotes.

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Rae23

Visitor

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2 Messages

@XfinityJeniece​ I have 2 of the XR11 voice remotes

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

I would be happy to help you with getting some replacement remotes to see if that helps to resolve the concern with batteries. I completely understand not wanting to have to constantly buy new batteries. I've got three kids and it feels like we go through them in my house like crazy! Please send us a DM with your full name and address to Xfinity Support to get started. 

To send a direct message: 

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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