My X1 TV Box is making a high pitched squeal, how can I replace it?

It's annoying and it's constant and I can't figure out how to contact anyone to replace it

Responses

CCGina

Official Employee

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800 Messages

4 years ago

Oh no! I'm sure that high pitched noise is probably awful, sorry to hear about this! Please click on my handle (ComcastGina) and "Send a message" with your name and service address, and we'll be glad to replace this loud one for you 🙂

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user_53867e

Visitor

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1 Message

I’m having this exact same problem. Can I take my cable box to my local Xfinity store for a replacement?

4 years ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey @user_53867e, thank you for letting us know you're also having equipment issues. That is a great question. You are always welcome to swap the equipment at the store and can schedule an appointment from https://comca.st/2RliKyC. Xfinity also tries to make it as easy as possible to switch your equipment and https://comca.st/2Se9lcy has some other great options for swapping the box. Xfinity support is always here as well if you have any questions or need assistance.

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4 years ago

0

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PatsyStone888

My X1 TV Box is making a high pitched squeal, how can I replace it?

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