Visitor
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1 Message
My TV went off the other TVS are working fine there is no outage
My TV went off I unplugged it 2x the other TVS are fine there is no outage and my TV is not old help please
Visitor
•
1 Message
My TV went off I unplugged it 2x the other TVS are fine there is no outage and my TV is not old help please
EG
Expert
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107.1K Messages
2 months ago
The concern is not "Home Security Devices And Equipment" help related............... Topic moved here to the TV help section for assistance.
(edited)
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XfinityBradM
Official Employee
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649 Messages
2 months ago
Hey there, @Sandrar1. The Xfinity app has a great troubleshooting process to cover a specific box not functioning properly or if there is an interruption in the area. What troubleshooting steps have you taken on your end other than unplugging the TV? Does the cable box show that it has power? What is the error code or message you're seeing on the screen?
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