I am sorry this is happening to you @user_au8e6q We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
user_50jmhq We would be happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_rvd4m2, we appreciate you taking the time to let us know about the error message you're receiving on your TV. My team is here to help and would love to assist you with getting the cable TV service back up and running.
For troubleshooting purposes, have you attempted to manually reboot the cable box on your end to see if that helps correct the error you're receiving? To manually reboot, unplug the power cable from the back of the cable box, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the cable box to reboot.
Let us know if this helps or not, we're here to support you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_impq0t thank you for using the Xfinity Community Forums page to reach out today. I understand that you are coming across a concern with your TV signal. When you turned off the TV and box, did you also remove them from power by unplugging them as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
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3.6K Messages
7 months ago
I am sorry this is happening to you @user_au8e6q We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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tbill1
Contributor
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682 Messages
7 months ago
Could you have accidentally changed the input on your remote?
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user_impq0t
Visitor
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1 Message
4 months ago
No help. I’ve turned both the tv and box on and off and no change. The batteries are fresh
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