1 Message
My tv is freezing constantly
The TVs in my house are freezing and I will use the Xfinity app to troubleshoot and it will tell me there is a software setting error on my modem and will update the settings. It will take 30 + min to do what it's doing and the TVs will work fine but then they will start freezing again days later. I had the issue before and swapped all of the equipment in my house, but now it's happening again.
XfinityJanelle
Official Employee
•
1.5K Messages
1 month ago
Hey @V_b1, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the TV's freezing. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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