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user_mc3k4js
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Thursday, April 11th, 2024 2:59 PM

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my recordings stop a few seconds early

Got a new Smart TV 4 months ago.  New DVR about 2 months ago.  Since then, our recorded programs stop before their end.  Time on DVR clock is correct.  All threads I can read are 2 yrs old.  Is there a better fix?

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7 months ago

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XfinityBradM

Official Employee

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655 Messages

7 months ago

Hey there, @user_mc3k4js. What are some of the troubleshooting steps you've taken from your end? Have you performed a system refresh on the DVR box or power cycled it and still seeing the recordings stopping before the program ends? 

(edited)

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user_mbz3f9

1 Message

Same issues not on all recordings I wonder if it’s certain shows or networks

7 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Hello user_mbz3f9 are the DVR preferences set to finish 5 minutes after and is auto-extend enabled? Is the issue only occurring on shows recorded on certain networks? If so, what networks is this happening on? 

 

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7 months ago

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