Most local channels have pixelation.

Not sure why but a bunch of my local HD channels are pixelated. All other channels work just fine. Sometimes it’s worse and it’s unwatchable, sometimes not horrible. Could I need a new box?

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Responses

XfinityAirelle

Official Employee

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2.1K Messages

3 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_dd9414

Visitor

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2 Messages

3 years ago

I have had this same problem for some time. It is only the HD local channels, if i switch to the non-HD channel it works fine. I also dont have this with any of the non local channels. Hey Xfinity are you trying to drive people to the non local channels for some reason. If this was some kind of equipment issue you would see it on all channels not just the local channels.

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CCTimothyA

Problem Solver

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785 Messages

@user_dd9414 Thank you for reaching out and bringing this to our attention. We would be more than happy to assist you with this.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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X1

caryrae73

Most local channels have pixelation.

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XfinityAirelle

user_dd9414

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