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LeeSoFL
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417 Messages

Saturday, August 31st, 2024 10:16 AM

More than ONE XG1-V4 Box

I have four (4) XG1-V4 boxes at my house.  A tech said that having four of those boxes is causing periodic pixelation and dropout of audio.  I'm asking if you have multiple XG1-V4 boxes, and if so, do you have any problems with pixelation?

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2 days ago

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XfinityEricB

Official Employee

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1.7K Messages

3 months ago

 

LeeSoFL I don't use that many myself, and I can only think that maybe the signals are being split to many ways at a certain spot that could cause the issue with pixelation. Have you tried streaming with the Xfinity Stream app to 1-2 of the TV's to see if the lighter load on the signal in the line may help?

 

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LeeSoFL

Contributor

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417 Messages

@XfinityEricB​  Would changing the box settings so it isn't recording on all boxes possibly help?

I have Comcast CABLE TV service only, our community of 1800 single family homes changed over to AT&T and all residents get their internet 1Gig service as part of our HOA fees.  (Upgrades to 5Gig are available.)  I kept the cable service, so internet driven boxes won't work.  There have been 4 tech visits since July and Saturday is visit number 5!!

(edited)

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3 months ago

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BIslander

Problem Solver

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390 Messages

3 months ago

I have two 4K XG1v4s and two of the little HD companion boxes.  No problems like you describe. 

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westwayneguy88888

Contributor

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134 Messages

3 months ago

I had 2 of these boxes and it caused issues with recordings and playback; I always prefer hard wired boxes.

But a tech came out, he was befuddled, he tries swapping one of the boxes with the Xi6 box and all issues went away

I still have the box you describe, but I recommend the wireless box (Xi6)for several reasons

1) it is dolby vision capable, the other one is not

2) the commercial skip is perfectly lines up because all recording are accessed off the cloud - wired boxes are off by 20-30 seconds

it doesn't have to be wireless. in fact mine is connected via ethernet because my router is nearby

the long range plan is for xfinity to make everything internet/could based in the future, it frees up bandwidth for them

(edited)

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Tek

Problem Solver

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856 Messages

3 months ago

More boxes in general reduces signal and can cause pixelation. You may need an amp. 

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LeeSoFL

Contributor

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417 Messages

@Tek​ Actually, one of the tech visits, they said I had great signal and removed the amp.

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3 months ago

XfinityShawn

Official Employee

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1K Messages

 

LeeSoFL That is good to hear about the visit. Did that resolve your issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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LeeSoFL

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Unfortunately, no.  They ran a new coax from the podium in the street up and over my house to the connection on the other side.  That is only temporary and will get buried in the next week or two.  However, what I did notice (again, at first blush) is that a program (college football on ABC this afternoon) played fine when watching live, but if you went back to play something again (from the DVR) it had crazy and regular pixelation.  I haven't confirmed all the elements of this problem, since the tech was here this morning, but is it possible it is solely a DVR based issue?  (Also see my added post above about "Recorded on All Devices."

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2 months ago

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XfinityJorge

Official Employee

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1.7K Messages

Gotcha! We are happy to continue to work with you on this, we know how important it is for you to have the best in home experience, and we got your back LeeSoFL. Please send us a DM with your name and address to service? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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LeeSoFL

Contributor

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417 Messages

4 days ago

I did the research that solved the problem, something four techs that came to my house, couldn't figure out.  I got rid of three of the four xG1-v4 boxes and replaced them with XiD-P mini boxes.  They're the ones with a coax connector, not wireless because we don't use their internet.  Anyway the programs that are recorded play off the main DVR's hard drive, and the three D boxes use the cloud, which I don't find preferable, (because you loose the smoth-motion fast forward) but that is the way it's going to be.

I remember when Comcast said that we'd get "reverse slow motion" back, never happened.  I remember when Comcast said we'd get back smooth motion fast-forward on all speeds, never happened.  I remember when my cable (only) bill was $105 a month, now it's almost $200.  Time marches on and so do the price increases.

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XfinityKassie

Official Employee

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1.3K Messages

 

LeeSoFL Thank you for the update on your boxes. I can see the coax connection working better than the wireless connection with the setup you have. Furthermore, keeping your services working properly, and within a certain monthly budget is important. I'm happy to review over your account, and see what promotions we may have in your area. To begin, can you please send a DM with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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