Contributor
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416 Messages
More than ONE XG1-V4 Box
I have four (4) XG1-V4 boxes at my house. A tech said that having four of those boxes is causing periodic pixelation and dropout of audio. I'm asking if you have multiple XG1-V4 boxes, and if so, do you have any problems with pixelation?
XfinityEricB
Official Employee
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1.5K Messages
12 days ago
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BIslander
Problem Solver
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357 Messages
12 days ago
I have two 4K XG1v4s and two of the little HD companion boxes. No problems like you describe.
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westwayneguy88888
Contributor
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105 Messages
12 days ago
I have 2 of these boxes and it caused issues with recordings and playback; I always prefer hard wired boxes.
But a tech came out, he was befuddled, he tries swapping one of the boxes with the Xi6 box and all issues went away
I still have the box you describe, but I recommend the wireless box (Xi6)for several reasons
1) it is dolby vision capable, the other one is not
2) the commercial skip is perfectly lines up because all recording are accessed off the cloud - wired boxes are off by 20-30 seconds
it doesn't have to be wireless. in fact mine is connected via ethernet because my router is nearby
the long range plan is for xfinity to make everything internet/could based in the future, it frees up bandwidth for them
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Tek
Problem Solver
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847 Messages
12 days ago
More boxes in general reduces signal and can cause pixelation. You may need an amp.
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