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Friday, January 5th, 2024 1:02 AM

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mobile phone

having problems with wireless caller showing on tv but not showing name I have had this problem for almost a year with no help.    found out there is a problem between xfininity and Verizon  don't know if this problem will be taken care of.

Official Employee

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1.7K Messages

11 months ago

Greetings @user_shcqdh thanks for using our Forums to contact our Xfinity Support Team over this digital platform. We are sorry to hear about the issues with the caller ID on the TV not showing any name. Have you attempted to reset the cable box by disconnecting it from the power source? If so can you try this and let us know if this helps? 

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