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njmeld2000
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Monday, January 29th, 2024 12:37 AM

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Missing 1/2 the lions 49ers game! Keeps freezing

This is terrible- how can you do this to customers- glad they are not using xfinity at Ford Field. This is awful!

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10 months ago

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user_hkn6wi

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10 months ago

Yes!!! Happening to me too!! It's terrible!

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XfinityMarcus

Official Employee

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1K Messages

@user_hkn6wi, thank you for reaching out. We know how important working service to your favorite programs is, especially a playoff game. Are you still experiencing concerns with your channels?

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10 months ago

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Gdibig

New Poster

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2 Messages

10 months ago

Same here. Lots of my friends having the same problem. It all started Friday night for me. I'm sure there will be no response from Comcast

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XfinityDilary

Official Employee

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1.8K Messages

I'm sorry to hear you are experiencing a similar issue @Gdibig. This is not the experience we would like you to have. We'd like to help troubleshoot and get to the bottom of this. Are you still experiencing issues with it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityDemitrius

Official Employee

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1.3K Messages

10 months ago

Hello @njmeld2000,

 

We appreciate you sharing your experience with us and visiting our official Xfinity Community Forums support page. We would be more than happy to assist with any picture quality issues you may be experiencing. Are the issues taking place on a set-top box or when viewing from the Xfinity Stream application on a supported device?

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