Manually programed xr 15 remote voice command not working

All,

We sincerely apologize if you are experiencing issues with your voice remote. If you are experiencing the "Somethings not quite right!" or "Voice commands aren't working right now, try again later!" errors we recommend you wait a few minutes and try again. 

If the issue persists, we also recommend resetting your television box by unplugging it from the power outlet for 30 seconds to 1 minute and plug it back in. 

When programming your remote, did you ever get to a screen that shows a 3 digit code? Until that 3 digit code is entered, no voice commands will work. Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green. Follow the instructions by entering the three-digit, on-screen pairing code.

If your commands are not recognized, make sure you are speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Microphone (Mic) button until you finish speaking. If you are still having trouble, consider whether or not there are other sources of noise near you that may be interfering with your voice commands.

The battery levels in your remote could also have an impact on voice commands. To check your battery level, visit the About section of the X1 Settings menu. If your battery level is red or yellow, try changing your batteries

If you continue to experience issues with the X1 Voice Commands please let us know here.