Manually programed xr 15 remote voice command not working
I just got my x1 box and xr15 voice remote. I tried to set up remote at prompt. Nothing happened so I used a manual code. It turns my Samsung tv on and off controls volume and most functions. The input button works but I can't select using up and down arrows. When I try to use voice commands it ask me if I want to set up remote. When I say yes and try it doesn't do anything. I go to setting and the remote settings and hit enter or riht arrow and nothing happens. I reset the remote to factory settings and tried again. I got the same results. I called support they reset my box. None of these did any good.