Visitor
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3 Messages
Low volume on XG1v4
I have the same problem as https://forums.xfinity.com/conversations/x1/low-volume-on-xg1v4/61b55716f069681686036689
I just changed from an older tv box to an XG1v4. Before the change volume at 20 was comfortable, now I have to turn it up to 60-80 to hear. It's the same problem for channels and apps on the tv box.
The old box volume was ok and if I bypass the tv box and use the netflix built in to the TV, volume is ok. It is just the new XG1v4 that has the problem.
Andyr1
Gold Problem Solver
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8K Messages
3 years ago
I assume the XG1v4 is directly connected to the TV? There isn't much, but did you check the Settings/Device Preferences/Audio on the cable box? Also, verify you are using the main audio channel and not something like SAP or AD. You can hit down-arrow while watching TV to pop up the timebar, and then look at the icons on the lower left to verify there are NO blue checkmarks on them.
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