UnfairCompetition's profile

Regular Visitor

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3 Messages

Sat, May 14, 2022 5:47 PM

Lost Ability to Control X1 Boxes with Remote App and Caller ID No Longer Shows

My X1 boxes no longer show up in the Remote App. I have signed in and out of the app and also tried deleting and reinstalling. No luck. I also have done a system refresh. In what might be a related issue, Xfinity voice caller ID no longer shows on the TVs when calls come in. I have checked and reset the notification settings on the boxes with no luck. Any advice would be appreciated. 

Accepted Solution

XfinityJorge

Official Employee

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334 Messages

10 d ago

Hello there @UnfairCompetition thanks for contacting our Xfinity Support Team over our Forums. Sorry to hear about the issues you have encountered with the Remote app and caller ID not reflecting on the TV, thanks for the opportunity to help you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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