Visitor
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2 Messages
Lost 96% of my DVR recordings.
My DVR was nearly full. Yes I have several programs that automatically record. After 2 or 3 days I checked my recordings. There were only 2 movies left. 1 I had already watched and 1 that was a newer recording not yet watched. All other recordings just disappeared. I had new episodes of some new shows and in one case 2 seasons of one series.
Maybe my DVR became full, ( I am not sure of that) but instead of deleting enough space for a new recording 96% of recordings gone with only 4% left.
Is this fixable? Can I get all, or most, or some of my recordings back?
CCAntoine
Retired Employee
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1.4K Messages
4 years ago
Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'd also be frustrated if most of my recordings just disappeared. Have you checked the trash can yet? You can also use these instructions https://www.xfinity.com/support/articles/x1-recover-a-recording to try and recover lost recordings.
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user_ca5537
Visitor
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2 Messages
4 years ago
Thanks for your reply XfinityAntoine. Yes I checked the trash first thing. Nothing there. I tried to open trash anyway just in case, no dice. I have on occasion in the past had my DVR fill up. It just deleted a few things and made room for my newly scheduled recordings. As I said earlier, all but two programs just disappeared. I am sure I will not die because of it but if any of the deleted programs could be recovered it would be nice. Thanks for your interest.
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