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Visitor

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3 Messages

Sat, Sep 18, 2021 1:57 AM

Local channels are not full screen

All my local channel’s are not full screen, other channels don’t have this issue.

Visitor

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3 Messages

1 m ago

Also, I’m using the streaming app and a Roku premier.

Official Employee

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172 Messages

Hi there @user_f3acc7 and thank you for your submission. Having issues with your channels not showing up in full screen would be frustrating and not something we want you to deal with.

 

Some of the networks place restrictions and settings for what is displayed via our App. Since not every channel is having this issue this would lead us to believe that the network settings are set to function this way. Are you having any other service related issues such as your internet connection when you are not seeing full screen? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

No other issues, no other technical support person mentioned this. Also why did no one mention this when purchasing tv service and whe I said I would stream with the app.

Official Employee

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155 Messages

@user_f3acc7 Do you also experience this issue with other apps or TV inputs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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