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user_d9tbyj
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3 Messages

Wednesday, November 1st, 2023 11:17 PM

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Live tv is over a minute and a half delay

Live tv is over a minute and a half delay behind xfinity stream app watching sports with this delay is unacceptable as notifications and friends watching the game are texting me well before I see the play.

not great when your commercial brags about no delays. Have had a tech out trying to enhance speed… not worth the monthly price to be behind YouTube and others in my opinion 

Question

 • 

Updated 

10 months ago

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XfinityJeniece

Official Employee

 • 

2.4K Messages

1 year ago

Hey there, @user_d9tbyj thanks for reaching out through Xfinity Forums regarding the delay on Live TV. We would be happy to help you with troubleshooting. Have you tried any troubleshooting steps already? Are you having issues with specific channels or with all channels?

4

0

user_d9tbyj

3 Messages

I have had a technician out to my house already he saw the delay and said it had to be something else since all system checks were green 

1 year ago

0

XfinityMichaelC

Official Employee

 • 

4.1K Messages

Thank you for letting us know there was a tech out to look at the issue. Since it has been a few days, are you still having issues with the video delay?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_d9tbyj

3 Messages

Yes I am. It’s very noticeable on live sports and occasionally shows will start 3 mins after they are supposed to 

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Gotcha! Let's get someone back out there or atleast look to see if we can monitor things further.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

user_no6uc1

1 Message

10 months ago

What is going on with this delay? I get texts about plays a minute before I see them. 

3

XfinityVianney

Official Employee

 • 

1.7K Messages

Hi, @user_no6uc1. Thank you so much for reaching out. I genuinely hope that you are doing well besides the recent hiccups you had with delays. I truly appreciate you taking the time to reach out. I have noticed that others are also reporting this issue. May I kindly ask if you are experiencing this with all channels/networks, or is it only during live games?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

tbill1

Contributor

 • 

653 Messages

I would like to chime in.. Any channel that broadcasts in real time-usually news channels or sports (many have the time on the screen) have been 45 seconds to a minute behind

for at least the last couple years here in Illinois. At least you acknowledge the many posts on this subject.  Nothing drives me more crazy than one of the online reps treating this like an individual issue that will be solved by simply sending a DM on this forum. 

10 months ago

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