Live TV Delay

Hello, this has been an issue for a long time, I saw a similar post but no resolution was posted. I’ve swapped/upgraded boxes about a year ago which did not resolve the issue. 

I have family who live less than 10 miles away, with xfinity and the feed they have is much faster than ours. 

@BronxBorn  To initiate troubleshooting and determine the cause of the issue with your account and equipment, please send our team a Direct Message containing the following details:

1. Your full name
2. The name listed on the account (if different from your full name)
3. The service address associated with your account

Once we receive this information, we can take a closer look and help you further.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

After you fix this for this customer, could you please let  the hundreds of us who have ben complaining about this for the last

2 years know how you did it?   Thank you.

Hey there, @tbill1. There will always be a delay when viewing live sports compared to viewing it in real time. There is just so many moving pieces and physics where the signal is being built, broken down, transmitted, complied again, etc. that will cause seconds to be added to cause the delay. One trick is to clear the local cache and cookies from the cable boxes to free up some space and allow the box to process faster. You can find those steps here.