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user_vsjn4o
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2 Messages

Thursday, October 17th, 2024 2:29 PM

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live chat didn't help, how do I get live person

have new promotion 10/10. Old expired today and now things went haywire. Lost many Saved recordings, Recently Deleted is 0, que is 99%  which is rarely over 60% or so, so  usual scheduled recordings are NOT recorded because of Conflict. Tried live chat which is NOT "live" because chat is not understanding the issues. I did sync TVs etc and other things but they are NOT my issue. Somebody did something when the old promotion exp today. I have been patient and really tried to get across what is wrong but options don't cover my problems. Phone message says I now have to live chat etc. but will be connected to live person if needed. I asked chat several times for a live person..no help. I need  a LIVE person to help me. I'm getting at a wit's end with Comcast/Xfinity. Before help was somewhat difficult but now service is atrocious. Here again, i just scrolled down to topic...my problems aren't listed

Question

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Updated 

1 month ago

189

2

Accepted Solution

XfinityMarcos

Official Employee

 • 

2.3K Messages

6 months ago

Hello user_vsjn4o, thank you for visiting our Forum to get the support you need. I will do everything I can to help and turn this around for you. Are you only seeing issues with your recordings after that recent promotion change? Also, were the recordings you're missing saved on your local TV Box storage or Cloud DVR? You may have been in a grandfathered promotion before the change, which could explain your missing recordings. Our new TV Lineup promotions include 20-hrs of Cloud DVR, vs the previous 150hrs. If you weren't in a grandfathered promotion, then I can run through some troubleshooting with you to get this figured out. 

 

3

0

user_67zc1r

1 Message

6 months ago

I can't get my comp. to s op security code it say I have wrong email

4

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_67zc1r thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting into your account. I know I love using the Xfinity website to manage all of my account needs as it is so convenient. Here is a link on how to update your email and phone number preferences on your account, https://www.xfinity.com/support/articles/update-account-preferences. Let us know if this helps!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_8mi5bo

1 Message

I need a live chat right now I need a live person on the phone anybody that can talk to me that's a real person that would be fantastic

2 months ago

0

user_29pg0v

4 Messages

good luck....been waiting for them to fix an issue after they changed my entire service and thats been since Jan 17th. Worst company to deal with

2 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_8mi5bo, Thanks for reaching out to Xfinity Support. Do you still need assistance? If so, we are happy to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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