3 Messages
liars
If your customer support tells your customers that they will receive a refund, you should honor your word. Yes, I have screenshots of the conversation, but it does not matter. In fact I was told by the CS that I spoke to morning admitted that the person lied and may be fired. Who says or does that?? Xfinity customer support.
dave006
Contributor
•
17 Messages
1 month ago
It clearly indicates that you should not use any Company's Web Chat for anything other than general questions. Sorry but having a saved Chat is not a legally binding commitment.
Dave
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