Contributor
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99 Messages
Letterboxing
All of a sudden, many shows I watch and movies are showing up in letterbox. Primarily on apps like MAX and APPLE, PEACOCK etc. Black border top and bottom. Not all shows, but enough that I am noticing frequently. Wasn't letterboxed previously. Is this happening to anyone else? I have rebooted the x1 box, no improvement.
XfinityJustinC
Official Employee
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1.3K Messages
26 days ago
Hello, @rjom thank you for taking time to create a post here over Xfinity Forums. I completely understand wanting to look at a formatting fix, if the movies/shows you're watching aren't showing as anticipated. If access the Apps directly through the X1 set-top box you can check the aspect ratio settings to see if anything looks off: https://www.xfinity.com/support/articles/x1-video-display
You can also check to see if the Apps themselves have ratio/screen settings. Please let me know if this helped correct the issue.
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