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user_nexpe2
1st Topic

2 Messages

Sunday, February 25th, 2024 10:41 PM

Closed

Last watched

Why does ABC NBA keep appearing in my last watched list when I have never watched that channel

Question

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Updated 

3 months ago

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XfinityLinda

Official Employee

 • 

1.3K Messages

9 months ago

Thanks for connecting with us in our community, @user_nexpe2, about your Last Watched concerns. The Last Watched feature of Xfinity X1 allows you to quickly see the last programs or channels watched, including live TV, DVR programs and On Demand programs. You also have the ability to clear individual programs from the history, or clear all the last nine programs from your Last Watched history.

 

To clear Last Watched History:

  1. Press the Last button on the remote.
  2. Use the left arrow or right arrow button on the remote to highlight a channel or program and press the D button (the green, diamond-shaped button towards the bottom of the remote).
  3. To delete just that channel/program, highlight Just this channel and press OK. To delete all channels/programs, use the right-arrow to highlight Clear all history and press OK.

6

user_nexpe2

2 Messages

Now that is a big help! Never knew that about the D button. Thank you so much. 

9 months ago

0

XfinityKatie

Official Employee

 • 

744 Messages

@user_nexpe2 I am so glad to hear that was helpful! Was this able to take care of everything you needed, or was there anything else that we could assist you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_81a99e

Visitor

 • 

4 Messages

No. I want to stop suggestion box from popping up. All day today US Open golf. How do I stop this? 

5 months ago

XfinityEva

Official Employee

 • 

1.3K Messages

 

user_81a99e  Hi there! You can turn off the Next Episode suggestion off like this: 
  1. Press the xfinity button on the remote control.
  2. Use the left arrow or right arrow button to highlight Settings (the gear icon) and press OK.
  3. Highlight Preferences and press OK.
  4. Highlight General and press OK.
  5. Use the down arrow button to highlight Next Episode Suggestions.
  6. Press OK to toggle the feature On or Off.
  7. When finished, press Exit.

Please let us know this helps or you have any other questions! 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_rn4myw

1 Message

This doesn't answer the problem of clearing the suggestion box ( that takes up 2 spaces) on last watched banner.

3 months ago

0

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