New Poster
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2 Messages
Last Watched section problem on TV
Last Watched shows disappear after a day or so and are replaced by channels we have never watched! I clear history but it keeps happening on all TVs. We have done 3 System Refreshes, no change. Comcast tech came to our house and replaced our DVR set box. Still is happening. Any ideas? Thank you.
XfinityJeniece
Official Employee
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2.4K Messages
1 year ago
Hey there, @cprp1241, thanks for reaching out through Xfinity Forums regarding the Last Watched section on the box. We would be happy to help with troubleshooting! I know I love seeing the channels I recently watched in one place.
Please send us a direct message with your name and service address, so we can assist you further.
To send us a Direct Message, you will need to sign in to the Forums if you are not.
Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.
Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.
You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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