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xfin
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14 Messages

Sunday, September 4th, 2022 1:56 PM

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Last number brighter on DVR time clock

I recently installed a new DVR. It's the main one in the house. Since I've installed it, the last number (seconds number place) on the time clock is twice as bright as the other numbers. The other numbers are dimmer. Actually, it's just the top line or the top side line (one of the other) that is brighter on the last number. Again, it was like this when I first installed it. I want to make sure sure there's no shirt circuit or other issue. 

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Updated 

2 years ago

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Rustyben

Expert

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24.6K Messages

3 years ago

the digital display on the xg1v1/2/3 shows hh:mm format and there is no fix of brightness of particular digits. The newest DVR xg1v4 4k-capable has no clock and is the future. If you like you can turn off the clock display in settings or swap out the set top box. 

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xfin

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14 Messages

@Rustyben​ The newest DVR xg1v4 4k in 2017 is wireless or doesn't support coaxial wired cable like I have. Maybe that's why they say it's only limited to new customers (without preexisting coaxial cables that will be exposed when not plugged into something)? I don't know if I'd have problems with Bluetooth connectivity since I always do on my laptop or cheaper cell phone. When was the newest DVR with coaxial cable made? I'm afraid Xfinity gave me another customer's used DVR. Customers turn in old DVRs to receive a new one...not another old one. 

(edited)

3 years ago

0

Rustyben

Expert

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24.6K Messages

there are no wireless DVRs. please use voice command about and reply with the line below/beside "STB Version"

edit: my guess is your box is an xi6 4k wireless companion STB.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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CCErika

Problem Solver

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339 Messages

@xfin

 

Greetings! :) You are able to adjust the clock brightness. Here are the instructions on how: 

 

  1. Press the Xfinity button on your X1 Voice Remote.
  2. Use the arrow keys to highlight the gear (Settings) icon and press the OK button.
  3. From the Settings screen, use the arrow keys to highlight “Device Settings” and press the OK button.
  4. Use the arrow keys to highlight “Device Lights” and press the OK button.
  5. Use the arrow keys to select “Power Light Brightness” or “Clock Light Brightness” and press the OK button.
  6. Use the left arrow key to decrease the brightness and the right arrow key to increase the brightness. You can set the brightness level to either 1 (the dimmest), 2 or 3 (the brightest). Press the OK button to lock in your selection.
  7. Press the Exit button to exit out of the Settings

Let me know if this helps!

 

 

I no longer work for Comcast.

3 years ago

0

sarik

Visitor

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1 Message

My device lights are set to OFF. Why did they go on brightly in the middle of the night?

2 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community.  We are so happy to hear from you and want to help out in any way that we can.  So that we can get started, can you tell me what device you are speaking about?  Is this an internet wireless gateway or a cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Andyr1

Gold Problem Solver

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8K Messages

3 years ago

In the settings you can adjust the brightness of not just the clock, but all lights on the box. I think you can even turn them completely off. If the brightness of that one digit goes up and down with the rest, then it may be just an old box where the LED's are starting to dim. If it doesn't change, then it may be some fried circuitry and it's only getting full power all the time.

0

lotto777

Visitor

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1 Message

2 years ago

I am having the same problem with the new box I just received!

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XfinityChristina

Official Employee

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923 Messages

Hi, @lotto777 were you able to complete the suggested steps above to see if that made any difference for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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