I am having the same problem of deleting “just this channel” on the last channel history. It says it is now deleted but the channel still shows up on the last channel history after that. This just started happening for me.
I tried to reset the catch and turned the watch history off and then back on. It ended up clearing all the history. However, I changed the channel to several different ones to build back up some history and then attempted to delete just one channel which still does not work.
Glad to hear everything is working well again @CactusThorn.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Carboni220, thank you for letting us know the option to delete a channel/show from your last history has returned. If it does happen again, please let us know. I also recommend making sure your box is able to update when needed. I know if you skip an update, it can cause issues till the next pop happens with some features.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
jrhiccup
Visitor
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9 Messages
2 days ago
I am having the same problem of deleting “just this channel” on the last channel history. It says it is now deleted but the channel still shows up on the last channel history after that. This just started happening for me.
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jrhiccup
Visitor
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9 Messages
2 days ago
I tried to reset the catch and turned the watch history off and then back on. It ended up clearing all the history. However, I changed the channel to several different ones to build back up some history and then attempted to delete just one channel which still does not work.
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CactusThorn
Problem Solver
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219 Messages
2 days ago
I also am having the same issue. It was working yesterday I think.
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carboni220
New Poster
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9 Messages
18 hours ago
Looks like someone fixed the issue, at least for now.
I can delete individual channels from history now.
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