Issues with MeTV freezing

I am having the same problem with MeTV! It is constantly freezing sometimes for a few seconds and sometimes (like right now), it will stay that way for 5-10 minutes and then the screen will go blank. Xfinity is NOT cheap!! Why am I paying for a service and not getting 100% of what I am paying for?

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XfinityAldrik

Official Employee

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2.5K Messages

3 days ago

Thank you for reaching out to us @GargoMar! At the end of the day, I enjoy relaxing by catching up on shows or putting on a favorite channel. I know just how inconvenient this is. Are you seeing this issue on multiple boxes in the home? Do you have our Xfinity Stream app downloaded on a mobile device? If so, does the stream app also have the same issues on MeTV?

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GargoMar

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This happens on all 4 of my TVs. (I have restarted my Gateway many times). I do have the Xfinity app but I don't watch or stream anything on there.

Thank you.

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3 days ago

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XfinityDilary

Official Employee

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3.1K Messages

GargoMar. Is the issue happening on other channels as well, or just MeTV? Have you tried any troubleshooting steps? Such as rebooting the boxes manually or through the Xfinity App?

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2 days ago

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GargoMar

Issues with MeTV freezing

XfinityAldrik

GargoMar

XfinityDilary

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