Visitor
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3 Messages
Internet and TV go down when cable box hdmi connection to TV is unplugged???
Odd situation here. I unplugged one of my cable boxes from the television (hdmi from cable box to tv) and didn't touch anything else. Internet goes down and cable tv on all other boxes went down. Plugged hdmi back into TV and everything came back up. Problem is that I am redoing this room and need to have the TV unplugged.
I have a signal amplifier plugged into the wall outlet and connected by coax between this cable box and the coax cord coming out of the wall. I tried to put the signal amplifier between a box in another room and between wall and modem and neither worked. I figured the issue might have been related to the amplifier but might not at all.
I have no idea why this would happen. If the cable box and everything else are plugged in but NOT connected to a tv/output my modem and all other cable boxes will not work. Any ideas what is going on here???
XfinityVianney
Official Employee
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2.1K Messages
3 years ago
Hello, @Invpriest. Thank you for reaching out. This is certainly an odd situation for sure. Generally speaking, the HDMI connection to the TV shouldn't ever cause a full drop in your cable and home network like this. We have many customers that have been in your situation before, and they've had to move things around. I've personally never seen it cause these types of results. I just tested this on my TV / Cable box, and I'm still good here. What exactly occurs with your modem or Gateway when this occurs? Do you have your internet equipment connected to the same outlet as this cable box or is it on its own outlet?
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Rustyben
Expert
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24.6K Messages
3 years ago
going deeper, why not remove the signal amplifier? it should not be needed. what are the frequencies that you see on the amplifier? specific frequencies are needed by X1 equipment. Is your set top box set to power HDMI-CEC (ON)? if so, turn that off.
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