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Thursday, August 31st, 2023 2:58 PM

Closed

Intermittent Black Screen

I am having this problem on one of my tvs....do I need new box? Connections are fine.

Official Employee

 • 

2.1K Messages

2 years ago

Hello there @user_bb9006!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are so glad to hear from you and want to help in any way that we can to ensure that your concerns are addressed.  Before we start, can you tell us what type of error messages, if any you may be showing on your screen?

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