Instant replay card missing

@Likoster22 Thank you so much for letting us know you are getting this error. Have you tried a system refresh through the box or completing the basic troubleshooting steps at https://comca.st/3JFGWkI or https://comca.st/3LQVC2m;

@tropicmike

Try rebooting your box by unplugging it from the electrical outlet for 60 seconds then plugging it back in. Allow the box to reboot. If the error message still persists, you will need to swap out your box for another one. Sorry for this inconvenience. If you do need to swap out your box, you can either do it at the Xfinity store, or I can mail one to you and you and then you would mail the one you have now back to us, or drop it off at the UPS store or Xfinity store. If you would like me to mail you one, please send me a Direct Message with your full name and address. You can send me a direct message by clicking on the "chat" icon in the upper right, next click the pen/pad icon, and lastly Xfinity Support. 

Hello, @user_69a385! Thanks for connecting with us here on our forums! We apologize for the trouble with your DVR. Have you attempted to unplug the cable box to see if the error is cleared by a restart? What other troubleshooting have you tried? 

Hey @user_8c6f4f

Thank you for letting us know about the error you are currently experiencing with your DVR. We do want to be sure we can get to the bottom of this. What troubleshooting steps have you already taken? 

Hello @user_7267dc I am sorry to hear you're experiencing issues with the rewind option on the other box but you have reached the right team to help!  Are there any troubleshooting steps you've already attempted? 

This is [Edited: Personal Information]. I have the same message on my TV. Called Comcast Xfinity three months ago and they were to send me a new remote. Please welcome the remote never came. I have tried unplugging the TV from the wall and reset the box many times. I have been paying for this service for months now without being able to use it on my TV. I need to know next steps.

Hello @user_dd55a3 and thank you for bringing your concern regarding both this TV box error message and your remote order to our attention here at the Xfinity Community Forums. I appreciate you letting me know the steps you've already taken so far with resetting the equipment and unplugging the box as well. I would like to further research the error you are receiving as well as ensure we get a new remote to you as soon as possible!

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Hello @user_a51a68! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.