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user_kql5hm
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7 Messages

Tuesday, August 5th, 2025

I need to obtain a XG1v4 box

I have 2 set top boxes. One is a primary box and one is a secondary box, which requires the primary box to be present to work. I have replaced my primary TV with a new 4K TV and need to obtain a XG1v4 4K box for that TV to replace my primary box. I also need to replace my secondary box, since it will not work without the primary box. How can I obtain new boxes? Is there a monthly rental fee for the new boxes over and above what I am now paying for my current boxes?

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26 days ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

27 days ago

@user_kql5hm

 

Just a FYI:

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

 

I understand the need to update your TV boxes with your new 4K TV. The fastest way to obtain new cable boxes is just to run to our local Xfinity store https://www.xfinity.com/local/store-offers  and pick them up for free.

 

I understand that not all areas have local Xfinity stores so I'm more than happy to ship them out to you as well.  

 

 Since we already have you in the direct message we look forward from hearing from you

 

 

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user_kql5hm

Visitor

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7 Messages

Re unsolicited direct message: Sorry. This was my first post to the Xfinity forums and I didn't understand the proper procedures. So it was a newbie error. I'll do better next time.

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27 days ago

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XfinityGabriel

Official Employee

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2.6K Messages

@user_kql5hm, 

No problem. We just wanted to give you a heads-up for future reference. To get started with the box replacement, would you mind sending us another direct message with your name and address so we can ensure we pull up the correct account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_kql5hm

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7 Messages

[Edited: "Personal Information"] <---- For PII/Personal or Account related information

(edited)

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26 days ago

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XfinityBrianH

Official Employee

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1.6K Messages

I appreciate you providing that information, [Edited: "Personal Information"] <---- For PII/Personal or Account related information! I need to send you a 6 digit security code, would you prefer to receive the code by email or text?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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user_kql5hm

Visitor

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7 Messages

Thanks. Please send the code by email.

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26 days ago

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