U

Visitor

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1 Message

Sun, Apr 11, 2021 3:01 PM

I need to disable screen saver

I sleep with the TV on. Screensaver comes on, sound goes off, and I wake up. Xfinity should not have this control over my TV and it needs to stop.

Responses

XfinityAbbie

Official Employee

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380 Messages

4 m ago

@user_32ddf0 Hello and thank you for taking the time to reach out to us regarding your concerns. Unfortunately there is not a way to turn off the screensaver. The longest you can set it to without the screensaver coming on is 5 hours. You can get the instructions on how to change it here: https://comca.st/3tj70dG

 

I'd be happy send your feedback up regarding these features. 

 
rita888

Visitor

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14 Messages

2 m ago

Yes please send feedback.  We all pay lots to have xfinity for TV. We should be able to keep TV on all night if want.  I need it to sleep and drown out street noise.  No reason for TV sound to shut off on screensaver saver either. It feels like we our being treated like kids put on TV time limits!!  TV and boxes these days do not use much energy.  XFINITY PLEASE give option to override ASAP!!

Visitor

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5 Messages

2 m ago

I sleep to live sxrensavers off youtu.be so do my sons all night, I'm sick and tired of not being able to sleep all night waking up to pure silence please let us decide if we want a Screensaver from you or not I pay way too much money for this to not be able to be disabled 

Visitor

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5 Messages

2 m ago

I agree it's rediculas 

Visitor

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1 Message

1 m ago

Agree, how do we get Xfinity to put the option to disable. I want it off. Most tvs have the option for a screen saver if I wanted it on, I don't need yours. Please put the option to disable it!!!!????😡

Visitor

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1 Message

1 m ago

Agreed. Comcast needs to add the option for no screen saver, or at least the ability to set it for a longer period of time before it comes on, like 8 or 12 or 24 hours. Seems like a simple software update could EASILY fix this.

Visitor

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1 Message

18 d ago

Agree!  This should be the owners choice not Xfinity's!  Please change the setting to enable us to extend over 5 hours or turn it off.

Visitor

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2 Messages

17 d ago

This is rediculus I have small dogs that get scared of loud and weird noises and they learned to sleep with tv on and now after 5 hours the screen saver comes on and no sound. I want to be able to turn this off. This is rediculus to control how long I can have tv on. 

New Poster

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2 Messages

8 d ago

I completely agree, why would you have even thought it was okay to not have the option to turn the screen saver off? There are many reasons to not have the screen saver on yet you didn’t think to have an off option included. In your next nightly update please include the option. I’ll be checking daily. 

Visitor

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1 Message

2 d ago

Shutting off the screensaver was the first thing I tried to do. I also leave the TV on for my dog who suffers from anxiety. Thanks a lot Comcast. I hate these boxes. For anyone else, try getting a Roku and use Xfinity Stream to have the TV stay on

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