Visitor
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1 Message
I need an ARRIS XG1v4 cable box
I'd like to request a Arris XG1v4 Cable Box to replace current wireless 4k box which does not work in my house. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details?
XfinityJanelle
Official Employee
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2.3K Messages
4 hours ago
Hey @user_ulp36q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable box. I would be more than happy to offer my assistance in getting a cable box ordered for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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