Contributor
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35 Messages
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define my problem.
XfinityJeff
Official Employee
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561 Messages
2 hours ago
Good morning @z34jcm, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that watched TV a lot, I can understand the frustration with the cable not working, but you have come to the right place for assistance. When you called in and talked to an agent, did they have you check the cable line that goes from the wall into the main box, to make sure it is nice and tight?
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