1 Message
I cannot get all my channels
I cannot get some of the channels like discovery Travel Channel ones like that but it’s part of my plan. Has anybody else experienced?
1 Message
I cannot get some of the channels like discovery Travel Channel ones like that but it’s part of my plan. Has anybody else experienced?
XfinityDemitrius
Official Employee
•
1.2K Messages
1 month ago
Hey @user_jd3t4a, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the missing channels on the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.
Have you performed any standard troubleshooting steps such as unplugging the set-top box for 20-30 seconds and plugging the device back in?
Could you please provide us some additional details pertaining to the issue at hand? Are you able to see the channel within the channel guide? Are you receiving an error code/message when visiting the channel that we can use to reference the issue? Do you have our Xfinity Stream App and have any issues watching the live stream through a different device?
We hope to hear from you soon.
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