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user_53c0f4
1st Topic

Visitor

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4 Messages

Saturday, January 21st, 2023 9:32 PM

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I am unable to unlink peacock account from my x1 device.

I need to change the Peacock account that is currently linked to my xfinity account, but I am unable to do so. 

Question

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Updated 

2 years ago

855

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XfinityJohnG

Official Employee

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1.6K Messages

2 years ago

Thank you very much for reaching out to us here @user_53c0f4. I would be happy to assist you in any issue with that account. Have you already gone to the peacocktv.com/account site to manage that account? 

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user_53c0f4

Visitor

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4 Messages

@XfinityJohnG​ Yes, and I didn't see a way to unlink the account from that email address.

2 years ago

0

XfinityJohnG

Official Employee

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1.6K Messages

2 years ago

To change the email address linked to your Peacock account on X1 or Flex, follow the steps below:

  1. Launch the Peacock app on your X1 or Flex device.
  2. Navigate to Account within the app.
  3. Select Wrong Email? in the bottom left hand corner and follow the onscreen prompts.
  4. Once you are logged out of the Peacock app, you can sign in with the email address you wish to use and your password.
    • You can also change the email address you use on the web by visiting peacockTV.com/account and choosing Link Provider or Unlink Provider from the Plans and Payments screen.

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user_53c0f4

Visitor

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4 Messages

@XfinityJohnG​ I tried that, but the "Wrong Email?" link wasn't anywhere on the screen.

2 years ago

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CCLamont

Problem Solver

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519 Messages

Interesting. Try this :https://www.peacocktv.com/help/article/how-do-i-unlink-my-peacock-account-from-my-xfinity-account. Let me know if this works. 

I no longer work for Comcast.

2 years ago

0

user_53c0f4

Visitor

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4 Messages

Unfortunately, that didn't work either.

2 years ago

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CCKorie

Problem Solver

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1.1K Messages

What part of those steps is not working exactly? 

I no longer work for Comcast.

2 years ago

0

user_4a9bcc

Visitor

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2 Messages

2 years ago

Any response for I’m dealing with the same issue 

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XfinityAntoine

Official Employee

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1.4K Messages

Hey @user_4a9bcc! Did you get any errors after following XfinityJohnG's instructions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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