Visitor
•
1 Message
I am getting a blank screen when trying to watch Disney+
We watch Disney+ most nights. After an outage today I get a blank screen when connecting to the Disney+ app. I am able to connect to other apps. The problem is only with Disney+. I have tried all the usual steps (restarted everything). Does anyone know how to fix this or how to get customer support?
XfinityDemitrius
Official Employee
•
3.1K Messages
3 hours ago
Hey @user_4aca33, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Disney+ app. Are you using an Xfinity X1 set-top box to access the app or using your own third-party streaming device?
0
0