Visitor
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1 Message
Humming noise
My X1 box started making a
humming noise I can hear even when I am in a NJ other room. How to correct this?
Visitor
•
1 Message
My X1 box started making a
humming noise I can hear even when I am in a NJ other room. How to correct this?
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Sounds like the fan is on because the box is hot. Make sure the box is not sitting stacked with another device and has plenty of aiir around it.
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EG
Expert
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110K Messages
2 years ago
A well known problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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